Customer service & FAQs
If you have questions about your Fidelity 401(k) or other workplace benefits, call the phone number provided by the employer related to your plan or call the Fidelity 401(k) phone number 800-835-5095, Monday-Friday, 8:30 a.m.- 8:30 p.m. (ET).
If you're looking for information on personal investing outside of your workplace accounts, go to Fidelity.com.
Fidelity Brokerage Services LLC, Member NYSE, SIPC, 900 Salem Street, Smithfield, RI 02917
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I have a specific question about my 401(k) plan. Where can I learn more?
NetBenefits® is a great place to start. Log in at www.netbenefits.com to find out about the features of your 401(k) plan.
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I have a question about my password and username.
If you've never logged in, visit the New User Registration page. If you need help with your username or password, start by verifying your identity at the Register Now page.
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How can I take a loan or withdrawal from my 401(k) account?
Whether or not you can take a loan or withdrawal from your 401(k) account depends on your company's plan rules and the type of loan or withdrawal you are requesting. If you are eligible for a loan or withdrawal, you may be able to request a transaction through NetBenefits.com or by calling Fidelity.
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How much can I contribute to my 401(k) account this year?
The annual IRS limit for 401(k) contributions is $22,500 for 2023. In future years, contribution limits may be periodically increased in $500 increments. If you will be 50 or older, you may contribute an additional $7,500 in catch-up contributions in 2023. Your employer-sponsored retirement plan(s) may have additional limits or restrictions. Some plans allow you to contribute on an after-tax basis as well. To learn more about what type of contribution you can make, log in to NetBenefits® and review your plan's information.
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What are "employer matching contributions" or "company match"?
Some companies offer a "match" or "matching contribution" as an incentive for you to make your own contributions to the company retirement plan. It means that the company will contribute a certain amount to your account for every dollar that you contribute, up to a certain limit. If your employer offers matching contributions to your plan, consider contributing at least enough to receive the match. Matching contributions are like getting free money in your retirement account.
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What are the options for the money in my workplace savings account if I leave my employer?
It's important to be aware of all of the options for managing your existing retirement savings. To learn about those options, review this comprehensive list.
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What are the tax implications and distribution options for taking a withdrawal from my workplace savings?
This depends on your company's plan rules and the type of withdrawal you are requesting. To learn more about the tax implications and distribution options for taking a withdrawal, log in to the Rollovers and Withdrawals section of NetBenefits®.
Fidelity Brokerage Services LLC, Member NYSE, SIPC, 900 Salem Street, Smithfield, RI 02917