Frequently Asked Questions
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Account/service-related questions:
Call 800-343-0860 for questions on user name and password, and service-related transactions.
TDD/For customers who are deaf or hard of hearing:
800-610-4015
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Take control of your account through Fidelity NetBenefits with access to account balances, educational tools and resources.
Fidelity Brokerage Services LLC, Member NYSE, SIPC, 900 Salem Street, Smithfield, RI 02917
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I have a specific question about my workplace savings account. Where can I learn more?
NetBenefits® is a great place to start. Log in at http://www.netbenefits.com to find out about the features of your 403(b), 401(k), 401(a), or 457 plan(s).
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I have a question about my password and username.
If you've never logged in, visit the New User Registration page. If you need help with your username or password, start by verifying your identity at the Register Now page.
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How can I take a loan or withdrawal from my workplace savings account?
Whether or not you can take a loan or withdrawal from your workplace savings account depends on your company's plan rules and the type of loan or withdrawal you are requesting. If you are eligible for a loan or withdrawal, you may be able to request a transaction through NetBenefits.com or by calling Fidelity.
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How much can I contribute to my workplace savings account this year?
The annual IRS limit for 403(b), 401(k), 401(a) or 457 plan contributions is $19,500. If you will be 50 or older, you may contribute an additional $6,500 in catch-up contributions. Your employer-sponsored retirement plan(s) may have additional limits or restrictions. Some plans allow you to contribute on an after-tax basis as well. To learn more about what type of contribution you can make, log in to NetBenefits® and review your plan's information.
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What are "employer matching contributions"?
Some organizations offer a "matching contribution" as an incentive for you to make your own contributions to the employer-sponsored retirement plan. It means the organization will contribute a certain amount to your account for every dollar you contribute, up to a certain limit. If your employer offers matching contributions to your plan, consider contributing at least enough to receive the match. Matching contributions are like getting free money in your retirement account.
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What are the options for the money in my workplace savings account if I leave my employer?
It's important to be aware of all of the options for managing your existing retirement savings. To learn about those options, review this comprehensive list.
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What are the tax implications and distribution options for taking a withdrawal from my workplace savings?
This depends on your organization's plan rules and the type of withdrawal you are requesting. To learn more about the tax implications and distribution options for taking a withdrawal, log in to the Rollovers and Withdrawals section of NetBenefits®.