Easier access for everyone

We are committed to making our websites and mobile apps accessible and usable for everyone. Whether you are just checking balances or completing a transaction, we are here to help you reach your financial goals.

Accessibility Statement of Intent

Fidelity's Accessibility Value Statement

Office of Customer Accessibility

Fidelity Investments is committed to ensuring that our products and services are accessible and usable by people of all abilities. This includes websites, email communications, online applications, documents, and live customer interactions over the phone or through face-to-face meetings.

For all digital communications, Fidelity strives to meet the Web Content Accessibility Guidelines (WCAG 2.1) at Level AA as standard, and to provide appropriate channels of communication for feedback about accessibility from the public on Fidelity.com and NetBenefits.com.

For all paper communications, Fidelity strives to provide alternative format statements like large print, braille, and audio.

For all live interactions, whether face-to-face, over the phone, or on chat Fidelity strives to accommodate customer preferences for assistive technologies. Customer-facing associates are prohibited from refusing service to a customer based on a disability or a preference for an assistive technology.

For all Fidelity employees, we strongly encourage the completion of a voluntary 12-minute disability etiquette training so that every person has empathy and compassion for another's communication preference. Additionally, all employees are asked to share accessibility-related feedback to the Office of Customer Accessibility at OCA@FMR.com. We also recommend they familiarize themselves with Fidelity's reasonable accommodations for disability policy.

Associates in Procurement and Vendor Management functions strive to ensure that products and services provided by Electronic and Information Technology (EIT) vendors are accessible to our associates and customers who prefer or rely upon assistive technologies like screen readers and video relay services.

Our Corporate Real Estate Partners strive to complete regular reviews of our physical facilities to assess accessibility and universal design principles. This includes Fidelity phone centers, corporate offices, and branches in the United States.

Fidelity Brokerage Services LLC, Member NYSE, SIPC, 900 Salem Street, Smithfield, RI 02917
© 2021 FMR LLC. All rights reserved. 

On our website

Whether you're using a magnifier, screen reader, gaze tracker, or a sip and puff device, you should be able to find what you want. 

To do this, we strive to meet the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.1 at level AA or better. We also conduct periodic research with customers of various abilities and ages to learn how to improve our sites.

Improving your NetBenefits® experience

We recommend the following for all NetBenefits visitors, especially those using assistive technology:

Tips for using your browser more effectively

Use the most current version of your web browser

The latest versions of browsers (Internet Explorer, Safari, Firefox, and Chrome) generally perform best with websites like ours.

Maximize your browser window

This will help you see as much content and functionality as possible. As we continually update our sites, we are making them responsive, which means our content and layout adjust to fit the width of your browser window as it changes. (Some content may reorient itself or be hidden as you resize the width of your browser window.) 

Maximize your browser in one of these ways: 

Use browser buttons to minimize, maximize, or close your browser window. 

On PCs, the Maximize button is in the upper right of your browser window. 

On Macs, the Maximize button is green and is in the upper left of your browser window. 

You can also use the keyboard. 

On a PC, hold down the Alt key while you press the spacebar. Then press the "X" key to select Maximize. 

On a Mac, hold down the Control (Ctrl) and Command (Cmd) keys while you press the "F" key to view in full screen. On some versions of Macs, you may need to set up a specific keyboard shortcut to do this.

Zoom in to make reading easier

Your browser "Zoom" feature enlarges or shrinks all content, including text, images, and videos. "Zooming in" is useful if you're having trouble reading a page. "Zooming out" is useful if you want to see more of a web page at a time or reduce the amount of vertical scrolling. 

On a PC, you can zoom in by holding down the Ctrl key and pressing the plus key (+) as many times as you want. Zoom out by holding down the Ctrl key and pressing the minus (-) key. 

On a Mac, you can zoom in by holding down the Cmd key and pressing the plus key (+) as many times as you want. Zoom out by holding down the Cmd key and pressing the minus (-) key. 


You can also hold the Ctrl (PC) or Cmd (Mac) key and scroll the mouse wheel to zoom in and out. 

Press Ctrl (PC) or Cmd (Mac) and the zero key (0) to return your zoom level back to the default, which is 100%.

Tips for navigating using a screen reader

Navigate by headings

Get a sense for how the page is structured and jump to a specific topic using headings.

Use table reading commands

Using table commands when accessing data tables will improve your experience on any financial site. Some resources that may be useful: 

Navigating with the System Caret in NVDA  icon-OpenNewWindow

Get a sense for how the site is structured

Throughout your experience, there is a navigation bar toward the top of the page. At the beginning of the navigation bar, you'll find a menu. 

From here, you can link to your different accounts and benefits. At the end of the navigation bar, there is a search box and the log out link. At any time, you can click the employer name, next to the menu, and return to the home page.

Additional Information

To help improve your online experience, the W3C's Web Accessibility Initiative pulled together resources to help you customize your browser and computer setup. 

Better Web Browsing: Tips for Customizing Your Computer  icon-OpenNewWindow

By Phone

711 for Telecommunications Relay Service

Telecommunications Relay Services permit persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities.

To make using TRS as simple as possible, clients can dial 711 to be automatically connected to a TRS operator. Dialing 711, both voice and TRS users can initiate a call from any telephone, anywhere in the United States.