Accessibility at Fidelity
Fidelity views accessibility as a business imperative that is critical to our success. One of our top priorities is to strengthen and secure the financial well-being of every client, regardless of income, life phase, ability, or technology preferences. As a pioneer in the world of investing, Fidelity is committed to providing equivalent access to the financial planning, advice, and educational resources we offer in our digital and physical experiences. Whether you are a long-time client, or new to the Fidelity family, know that we continue to reinvent, innovate, and transform ourselves to anticipate and accommodate your diverse and evolving needs.
On Our Digital Platforms
At Fidelity, we continue to devote time, thought, and resources to making our digital products and services inclusive. Our user-centered approach considers the many technologies and ways customers access and navigate our web and mobile experiences. Fidelity aligns its digital accessibility standards with the W3C Web Content Accessibility Guidelines (WCAG). For the best experience, customers are encouraged to use the latest versions of web browsers, operating systems, and assistive technologies.
In Our Investor Centers
Our Investor Centers are committed to visitor access. With advance notice, we can schedule American Sign Language (ASL) interpreters or professional live captions for in-person or Zoom meetings. We also offer on-demand Video Relay Interpreter (VRI) services in ASL.
Contact your local Investor Center for advance scheduling.
Clients who are blind or have low vision can request to receive their statements in large print or Braille. Contact us to make a request or learn more.
If you have any accessibility-related inquiries, connect with us through the following channels:
For voice or relay service calls.
Telecommunications Relay Service
The Telecommunications Relay Service (TRS) allows a person who is deaf, hard of hearing, or who has a speech disability to use the telephone system via a text telephone (TTY) or other device. Dial 711 to connect with a TRS operator. Voice and TRS users can initiate a call from anywhere in the United States.
Video Relay Service (VRS)
Customers who use American Sign Language (ASL) may use their preferred VRS provider to call Fidelity.
Log in to your NetBenefits account and select "Customer Service" or in the NetBenefits mobile app, select "Contact Us" to view communication channels available to you