Accessibility at Fidelity

At Fidelity, one of our top priorities is to strengthen and secure the financial well-being of our clients, regardless of their income, life phase, or ability. We define ourselves as a pioneer in the world of investing by providing full and equal access to the financial planning, advice, and educational resources we offer in our digital and physical experiences.  Whether you are a long-time client, or new to the Fidelity family, know that we continue to reinvent, innovate, and transform ourselves to anticipate and accommodate your diverse and evolving needs. Through our customer-centered approach, Fidelity demonstrates a true commitment to diversity, equity, and inclusion.

On the Web

At Fidelity, we continue to devote time and resources to make our products and services inclusive. Our user-centered approach considers the many technologies and ways customers access and navigate the Web. We are continually working to ensure our digital experiences conform with the Web Content Accessibility Guidelines (WCAG). Our work is ongoing. Should you encounter an accessibility barrier, we want to hear from you. Please let us know any challenges you may have experienced so we can address the issue.

In Our Investor Centers

Our Investor Centers are committed to barrier-free access for all visitors. With advance notice, we can schedule on-site American Sign Language (ASL) interpreters for customers who are Deaf or Hard of Hearing. We also offer on-demand Video Relay Interpreter (VRI) services in ASL and 36 other languages. 

Contact your local Investor Center   (or) call 800-343-3548 to schedule an in-person interpreter, or to confirm that video interpreters for your preferred language will be available during your visit.

Accessible Statements

Customers who are blind or have low vision can request to receive their statements in large print or Braille. Contact us to make a request or learn more. 

Contact us

Fidelity views accessibility as a business imperative that is critical to our success. If you have accessibility related questions about our products and services or want to report an accessibility barrier, please contact us:

By Phone

800-343-3548.
For voice or relay service calls.

711 Telecommunications Relay Service

The Telecommunications Relay Service (TRS) allows a person with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device. Dial 711 to be automatically connected to a TRS operator. Voice and TRS users can initiate a call from anywhere in the United States.

Digitally

If you are an existing customer, log in to NetBenefits using your username and password. Navigate to customer service and explore ways to contact Fidelity.

By Mail

Fidelity Office of Customer Accessibility
Fidelity Investments
100 Howe Drive, HS1I
Covington, KY 41015

872687.4.0