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A message from our Chairman and CEO

  • By Fidelity Investments - 03/16/2020


A message from our Chairman and CEO

Abigail P. Johnson

To Our Valued Customers:

For more than 70 years, Fidelity has lived by a core value--to always act in the best interest of our customers. This lasting value guides us during this challenging time. As the coronavirus (COVID-19) and the related market volatility continue to evolve, I want you to know everyone at Fidelity is completely committed to helping you during this unprecedented time. Serving our customers and supporting our associates who help you are our top priorities.

Keeping you informed and connected

We are committed to providing you with the strong support and service you have come to rely on from Fidelity. Our associates are working incredibly hard to help you as quickly as possible. We are also taking proactive steps to keep you informed of market events and to provide you with our timely insights as new developments occur.

Fidelity NetBenefits will continue to provide you easy access to your plan, balances, account information, and any new updates.

Promoting health and safety for everyone

The health and safety of our customers and associates is most important. We are implementing best practices to help minimize health risks and maintain a clean and healthy environment.

On behalf of everyone at Fidelity, I want to thank you for being a valued customer.



Abigail P. Johnson
Chairman and CEO
Fidelity Investments

Fidelity Brokerage Services LLC, Member NYSE, SIPC, 900 Salem Street, Smithfield, RI 02917
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