One-Time Security Code FAQs
How do I update my phone numbers?
You can update your phone numbers on NetBenefits® by accessing Profile after entering logging in.What if I don't have my phone with me?
Don't worry - you can still receive your security code. Simply log in to your account and request the code be sent to your alternate number on file. If you don't have an alternate number listed, please call a Stock Plan Services representative at 1-800-544-0275. They're available continuously from Sunday 5pm to Friday midnight Eastern Time.My code doesn't work. What should I do?
First, make sure to enter the security code that is in the message itself and not the hyphenated 6-digit incoming number.
If this doesn't solve the problem, do the following:
1. Log in to your account and select "Request a new code."
2. Make sure that the delivery method (text message or voice call) is compatible with your phone.
3. If you receive multiple codes, please enter the most recent one.
You asked for my security code - does this mean someone tried to access my account?
No, it's just a security best practice we implement to help prevent unauthorized access. We take security very seriously and employ the latest measures to help protect your information.