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Contacts

General benefits information and transactions (only accessible by eligible employees and Cast Members)

Website: Benefits.Disney.com (you're here!)
Phone (US): 1-800-354-3970
Phone (Outside of US): 1-508-787-9902
Phone (Language assistance):

Haitian Creole: 1-866-686-6783 (press 1)

Vietnamese: 1-866-686-6783 (press 2)

Hours of operation: 8:30 a.m. - 8:30 p.m. ET, Mon-Fri
Download the app:

Apple
Android

Hulu employees: For your contact information, go here

AdventHealth CastCare for eligible Central Florida residents

Website: AdventHealthCastCare.com
Phone (US): 1-855-747-7476
Virtual Visit: For 24/7 support, go here or download the app
Urgent Care (call to
schedule visit):
To locate the nearest Centra Care in-network facility, go here. For orthopedic urgent care at Jewett Convenient Care, go here.
COVID-19 Resources:

Vaccine Resource Hub
Community Vaccine Update
Vaccine Alerts Sign Up

Download the app: Apple
Android
Hulu employees: For your contact information, go here

Medical plan administrator for Orlando Health Cast Advantage and AdventHealth CastCare medical options (for eligible Central Florida residents)

Website: http://askallegiance.com/
Phone (US): 1-855-999-1522
Hulu employees: For your contact information, go here

Identity theft protection

Website: www.myaip.com/waltdisney
Phone (US): 1-888-998-7708
Download the app: Apple
Android

Quality care and programs for Cast Members in Central FL and their dependents

Website: myclw.com
Phone (US): 1-407-934-4100
Virtual Visit For 24/7 support, go here
Download the app: Apple
Android

Cigna HMO, Consumer Choice, Basic PPO, Value Select HMO and wellness rewards

Website: mycigna.com
Phone (US): 1-800-577-7498
Phone (Outside of US): 1-559-573-2000
Hours of operation: 8:00 a.m. - 9:00 p.m. ET Mon-Fri
Virtual Visits: For 24/7 support, go to mycigna.com or call 1-800-577-7498
Nurse Line: 1-800-577-7498
Urgent Care (call to schedule visit): To locate the nearest in-network facility, go to mycigna.com or call 1-800-577-7498
COVID-19 Resources: Coronavirus Resource Center
Download the app: Apple
Android

Dental

Website: wekeepyousmiling.com/disney
Phone (US): 1-866-902-4835
Phone (Outside of US): 1-415-972-8300
Hours of operation: 8:00 a.m. - 11:00 p.m. ET, Mon-Fri
Download the app: Apple
Android

Personalized, confidential help with a variety of behavioral health issues

Website: mycigna.com
Phone (US): 1-800-952-6676
Phone (Outside of US): 1-952-996-2910
Onsite appointment: To schedule, go here
Download the app: Apple
Android

Prescription drug coverage for Cigna HMO, Consumer Choice, Basic PPO, Orlando Health Cast Advantage, AdventHealth CastCare and Value Select HMO

Website: express-scripts.com/disney
Phone (US): 1-800-375-0596
Phone (Outside of US): 1-800-497-4641
Hours of operation: 24/7 except Thanksgiving and Christmas
Download the app: Apple
Android

Onsite EAP for Central FL employees and Cast Members

Phone 1-833-7MY-FLBH (1-833-769-3524) or 1-407-647-1781
Schedule online: MYFLBH.com
Video Telehealth sessions available

On-demand well-being video platform

Website: grokker.com/disney
Download the app: Apple
Android

Short-and Long-Term Disability

Website: theHartford.com/mybenefits
Phone (US): 1-888-485-7336
Phone (Outside of US): 1-407-919-6986

 

 

Hawaii medical plan options (includes prescription drug coverage)

Website: hmsa.com
Phone (PPO): 1-808-948-6111
Phone (HMO): 1-808-948-6372
Virtual Visits: For 24/7 support, go here
COVID-19 Resources: Coronavirus Updates
Download the app: Apple
Android

 

 

 

 

 

 

Kaiser HMO for California, Hawaii and Washington residents only (includes prescription drug coverage)

Website (CA/HI): my.kp.org/Disney
Website (WA): kp.org/wa
Phone (CA): 1-800-464-4000
Phone (HI): 1-800-966-5955
Phone (WA): 1-888-901-4636
Virtual Visits: For 24/7 support, go here
COVID-19 Resources: Coronavirus Information
Vaccine Information
Download the app: Apple
Android

Advice and help on a number of issues ranging from child/elder care, personal finance and more

Website: lifecare.com/disney
Phone (US): 1-866-574-7229
Phone (Outside of US): 1-203-226-2680
Download the app: Apple
Android

Group Legal (Password:4990010)

Website: info.legalplans.com/4990010
Phone (US): 1-800-821-6400
Phone (Outside of US): 1-216-535-4395
Download the app: Apple
Android

Dependent Care FSA, Health Care FSA, HRA and HSA

Website: Optumbank.com/disney
Phone (US): 1-888-619-2118
Hours of operation: Available 24/7, excluding major holidays
Download the app: Apple
Android

Orlando Health Cast Advantage for eligible Central Florida residents

Website: orlandohealth.com/Disney
Phone (US): 1-844-939-6437
Virtual Visit: For 24/7 support, go here or call 1-855-549-2235
Urgent Care (call to schedule visit): To locate the nearest in-network facility, go here or call 1-844-939-6437
COVID-19 Resources: Vaccine FAQs
Download the app: Apple
Android
Hulu employees: For your contact information, go here

Onsite pharmacy services for DLR Cast Members

Website: myclw.com/Anaheim
Phone: 1-657-208-5485
Download the app: Apple
Android

Schedule a biometric screening or flu shot or download physician screening form

Website: my.questforhealth.com

 

 

Use Registration Key "Disney", enter PERNR and DOB, then create username and PW.

Life Insurance (employee and dependent)

Call the Disney Benefits Center with any questions

Phone (US): 1-800-354-3970
Phone (outside of US): 1-508-787-9902

Vision

Website: vsp.com
Phone (US): 1-800-877-7195
Phone (Outside of US): 1-916-635-7373
Download the app: Apple
Android

Auto, Home and Pet Health Insurance, Purchasing Power

Website: disneyvoluntarybenefits.com
Phone (US): 1-800-578-5720

Family-building benefits

Website: managed.winfertility.com/disney/
Phone (US): 1-833-439-1520
Download the app: Apple
Android