Contacts
If you are signed into the Disney Benefits Portal, you can visit most of the websites below without reentering your user name and password.
Disney Benefits Center
General benefits information and transactions (only accessible by eligible employees and Cast Members)
| Website: | Benefits.Disney.com (you're here!) |
| Phone (US): | 1-800-354-3970 |
| Phone (Outside of US): | Dial the toll-free AT&T Direct® access number (which can be found at www.att.com/traveler), then enter 800-354-3970 |
| Phone (Language assistance): |
Spanish: 1-800-354-3970 Haitian Creole: 1-866-686-6783 (press 1) Vietnamese: 1-866-686-6783 (press 2) |
| Hours of operation: | 8:30 a.m. - 8:30 p.m. ET, Mon-Fri |
| Download the app: | |
| TTY: | Dial 711 to connect with the FCC Telecommunications Relay Service.
|
ACSIA Partners / Trustmark
Universal Life Insurance with Long-Term Care
To enroll or make changes to an existing policy:
| Website: | disney.yourcare360.com |
| Phone: | 1-844-999-3060 |
| Hours of operation: | 7:00 a.m. - 4:00 p.m. PT, Mon-Fri |
To cancel an existing policy:
| Email: | CustomerCare@trustmarksolutions.com |
| Phone: | 1-800-918-8877 |
To file a claim:
| Website: | trustmarkbenefits.com/claims |
| Phone: | 1-877-201-9373 ext. 45750 |
| ClaimContactVB@trustmarkbenefits.com |
AdventHealth
AdventHealth CastCare for eligible Central Florida residents
| Website: | AdventHealthCastCare.com |
| Phone (US): | 1-855-747-7476 |
| Virtual Visit: | For 24/7 support, go here or download the app |
| Urgent Care (call to schedule visit): |
To locate the nearest Centra Care in-network facility, go here. For orthopedic urgent care at Jewett Convenient Care, go here. |
| COVID-19 Resources: |
Vaccine Resource Hub |
| Download the app: | Apple Android |
Allegiance
Medical plan administrator for Orlando Health Cast Advantage and AdventHealth CastCare medical options (for eligible Central Florida residents)
| Website: | http://askallegiance.com/ |
| Phone (US): | 1-855-999-1522 |
Center for Living Well
Comprehensive medical care, located in Central Florida, offers personalized care focused on your complete well-being.
| Website: | myclw.com |
| Phone (US): | 1-407-934-4100 |
| Virtual Visit Quick Start Guide | |
| Download the app: | Apple Android |
Pharmacy for Living Well
You have convenient access to three pharmacies located at Anaheim, Celebration, and EPCOT.
| Anaheim: | myclw.com/Anaheim |
| Phone: | 1-657-208-5485 |
| Celebration: | myclw.com/celebration/pharmacy |
| Phone: | 1-407-934-4100 |
| EPCOT: | myclw.com/epcot/pharmacy |
| Phone: | 1-407-934-4100 |
Allstate Identity Protection
Identity theft protection (formerly InfoArmor)
| Website: | www.myaip.com/waltdisney |
| Phone (US): | 1-888-998-7708 |
| Download the app: | Apple Android |
Cigna Medical
Cigna HMO, Consumer Choice, Basic PPO, Value Select HMO and wellness rewards
| Website: | mycigna.com |
| Phone (US): | 1-800-577-7498 |
| Phone (Outside of US): | 1-559-573-2000 |
| Hours of operation: | 8:00 a.m. - 9:00 p.m. ET Mon-Fri |
| Virtual Visits: | For 24/7 support, go to mycigna.com or call 1-800-577-7498 |
| Nurse Line: | 1-800-577-7498 |
| Urgent Care (call to schedule visit): | To locate the nearest in-network facility, go to mycigna.com or call 1-800-577-7498 |
| COVID-19 Resources: | Coronavirus Resource Center |
| Download the app: | Apple Android |
Delta Dental
Dental
| Website: | wekeepyousmiling.com/disney |
| Phone (US): | 1-866-902-4835 |
| Phone (Outside of US): | 1-415-972-8300 |
| Hours of operation: | 8:00 a.m. - 11:00 p.m. ET, Mon-Fri |
| Download the app: | Apple Android |
Disney Children’s Centers
| Disney Children’s Center Burbank | Phone: 1-818-560-5437 |
| Disney Children’s Center Glendale | Phone: 1-818-931-5437 |
| ESPN Kids Center Bristol | Phone: 1-860-582-4300 |
Employee Assistance Program (EAP)
Personalized, confidential help with a variety of behavioral health issues
| Website: | disney.cigna.com/eap |
| Phone (US): | 1-800-952-6676 |
| Phone (Outside of US): | 1-952-996-2910 |
| Onsite appointment: | To schedule, go here |
| Download the app: | Apple Android |
Express Scripts
Prescription drug coverage for Cigna HMO, Consumer Choice, Basic PPO, Orlando Health Cast Advantage, AdventHealth CastCare and Value Select HMO
| Website: | express-scripts.com/disney |
| Phone (US): | 1-800-375-0596 |
| Phone (Outside of US): | 1-800-497-4641 |
| Hours of operation: | 24/7 except Thanksgiving and Christmas |
| Download the app: | Apple Android |
Grokker
On-demand well-being video platform
| Website: | grokker.com/disney |
| Download the app: | Apple Android |
The Hartford
Short-and Long-Term Disability
Call the Disney Benefits Center with any general questions
| Website: | thehartford.com/learn/disney |
| Website (Claims): | mybenefits.thehartford.com/login |
| Phone (General Inquiries): | 1-800-354-3970 |
| Phone (Claims for US): | 1-888-485-7336 |
| Phone (Claims for outside of US): | +1-888-485-7336 |
Taking a leave of absence? Go to D Tools HR to see the steps to take.
HMSA
Hawaii medical plan options (includes prescription drug coverage)
| Website: | hmsa.com |
| Phone (PPO): | 1-808-948-6111 |
| Phone (HMO): | 1-808-948-6372 |
| Virtual Visits: | For 24/7 support, go here |
| COVID-19 Resources: | Coronavirus Updates |
| Download the app: | Apple Android |
Kaiser
Kaiser HMO for California, Hawaii and Washington residents only (includes prescription drug coverage)
| Website (CA/HI): | my.kp.org/Disney |
| Website (WA): | kp.org/wa |
| Phone (CA): | 1-800-464-4000 |
| Phone (HI): | 1-800-966-5955 |
| Phone (WA): | 1-888-901-4636 |
| Virtual Visits: | For 24/7 support, go here |
| COVID-19 Resources: | Coronavirus Information Vaccine Information |
| Download the app: | Apple Android |
MetLife Legal Plans
Group Legal
| Website: | metlife.com/info/disney/ |
| Phone (US): | 1-800-821-6400 |
| Phone (Outside of US): | 1-216-535-4395 |
Optum Bank
Dependent Care FSA, Health Care FSA, HRA and HSA
| Website: | Optumbank.com/disney |
| Phone (US): | 1-888-619-2118 |
| Hours of operation: | Available 24/7, excluding major holidays |
| Download the app: | Apple Android |
Orlando Health
Orlando Health Cast Advantage for eligible Central Florida residents
| Website: | orlandohealth.com/Disney |
| Phone (US): | 1-844-939-6437 |
| Virtual Visit: | For 24/7 support, go here or call 1-855-549-2235 |
| Urgent Care (call to schedule visit): | To locate the nearest in-network facility, go here or call 1-844-939-6437 |
| COVID-19 Resources: | Vaccine FAQs |
| Download the app: | Apple Android |
Partner's Federal Credit Union
Checking, savings, credit cards and loan services
| Website: | partnersfcu.org |
| Phone (US): | 1-800-948-6677 |
| Hours of operation: | Web Chat is available 8:00 a.m. - 7:50 p.m. ET, Mon-Fri |
Personal Life Resources and Backup Care
Advice and help on a number of issues ranging from child/elder care, personal finance and more
| Website: | disney.care.com |
| Phone (US): | 1-866-574-7229 |
| Phone (Outside of US): | 1-203-226-2680 |
Securian
Life Insurance (employee and dependent)
Call the Disney Benefits Center with any questions
| Website: | Securian.com/Disney-lifeinsurance |
| Phone (US): | 1-800-354-3970 |
| Phone (Outside of US): | 1-508-787-9902 |
Vision Service Plan (VSP)
Voluntary Benefits
Auto, Home and Pet Health Insurance, Purchasing Power
| Website: | disneyvoluntarybenefits.com |
| Phone (US): | 1-800-578-5720 |
WINFertility
Family-building benefits
| Website: | managed.winfertility.com/disney/ |
| Phone (US): | 1-833-439-1520 |
| Download the app: | Apple Android |