Contacts
Disney Benefits Center
General benefits information and transactions (only accessible by eligible employees and Cast Members)
| Website: | Benefits.Disney.com (you're here!) |
| Phone (US): | 1-800-354-3970 |
| Phone (Outside of US): | Dial the toll-free AT&T Direct® access number (which can be found at www.att.com/traveler), then enter 800-354-3970 |
| Phone (Language assistance): |
Haitian Creole: 1-866-686-6783 (press 1) Vietnamese: 1-866-686-6783 (press 2) |
| Hours of operation: | 8:30 a.m. - 8:30 p.m. ET, Mon-Fri |
| Download the app: |
ACSIA Partners / Trustmark
Universal Life Insurance with Long-Term Care
To enroll or make changes to an existing policy:
| Website: | disney.yourcare360.com |
| Phone: | 1-844-999-3060 |
| Hours of operation: | 7:00 a.m. - 4:00 p.m. PT, Mon-Fri |
To cancel an existing policy:
| Email: | CustomerCare@trustmarksolutions.com |
| Phone: | 1-800-918-8877 |
To file a claim:
| Website: | trustmarkbenefits.com/claims |
| Phone: | 1-877-201-9373 ext. 45750 |
| ClaimContactVB@trustmarkbenefits.com |
AdventHealth
AdventHealth CastCare for eligible Central Florida residents
| Website: | AdventHealthCastCare.com |
| Phone (US): | 1-855-747-7476 |
| Virtual Visit: | For 24/7 support, go here or download the app |
| Urgent Care (call to schedule visit): |
To locate the nearest Centra Care in-network facility, go here. For orthopedic urgent care at Jewett Convenient Care, go here. |
| COVID-19 Resources: |
Vaccine Resource Hub |
| Download the app: | Apple Android |
Allegiance
Medical plan administrator for Orlando Health Cast Advantage and AdventHealth CastCare medical options (for eligible Central Florida residents)
| Website: | http://askallegiance.com/ |
| Phone (US): | 1-855-999-1522 |
Allstate Identity Protection
Identity theft protection (formerly InfoArmor)
| Website: | www.myaip.com/waltdisney |
| Phone (US): | 1-888-998-7708 |
| Download the app: | Apple Android |
Center for Living Well
Cigna Medical
Cigna HMO, Consumer Choice, Basic PPO, Value Select HMO and wellness rewards
| Website: | mycigna.com |
| Phone (US): | 1-800-577-7498 |
| Phone (Outside of US): | 1-559-573-2000 |
| Hours of operation: | 8:00 a.m. - 9:00 p.m. ET Mon-Fri |
| Virtual Visits: | For 24/7 support, go to mycigna.com or call 1-800-577-7498 |
| Nurse Line: | 1-800-577-7498 |
| Urgent Care (call to schedule visit): | To locate the nearest in-network facility, go to mycigna.com or call 1-800-577-7498 |
| COVID-19 Resources: | Coronavirus Resource Center |
| Download the app: | Apple Android |
Delta Dental
Dental
| Website: | wekeepyousmiling.com/disney |
| Phone (US): | 1-866-902-4835 |
| Phone (Outside of US): | 1-415-972-8300 |
| Hours of operation: | 8:00 a.m. - 11:00 p.m. ET, Mon-Fri |
| Download the app: | Apple Android |
Disney Children’s Centers
| Disney Children’s Center Burbank | Phone: 1-818-560-5437 |
| Disney Children’s Center Glendale | Phone: 1-818-931-5437 |
| ESPN Kids Center Bristol | Phone: 1-860-582-4300 |
Employee Assistance Program (EAP)
Personalized, confidential help with a variety of behavioral health issues
| Website: | mycigna.com |
| Phone (US): | 1-800-952-6676 |
| Phone (Outside of US): | 1-952-996-2910 |
| Onsite appointment: | To schedule, go here |
| Download the app: | Apple Android |
Express Scripts
Prescription drug coverage for Cigna HMO, Consumer Choice, Basic PPO, Orlando Health Cast Advantage, AdventHealth CastCare and Value Select HMO
| Website: | express-scripts.com/disney |
| Phone (US): | 1-800-375-0596 |
| Phone (Outside of US): | 1-800-497-4641 |
| Hours of operation: | 24/7 except Thanksgiving and Christmas |
| Download the app: | Apple Android |
Florida Behavioral Health
Onsite EAP for Central FL employees and Cast Members
| Phone | 1-833-7MY-FLBH (1-833-769-3524) or 1-407-647-1781 |
| Schedule online: | MYFLBH.com Video Telehealth sessions available |
Grokker
The Hartford
Short-and Long-Term Disability
Call the Disney Benefits Center with any general questions
| Website: | thehartford.com/learn/disney |
| Website (Claims): | mybenefits.thehartford.com/login |
| Phone (General Inquiries): | 1-800-354-3970 |
| Phone (Claims for US): | 1-888-485-7336 |
| Phone (Claims for outside of US): | +1-888-485-7336 |
Taking a leave of absence? Go to D Tools HR to see the steps to take.
HMSA
Hawaii medical plan options (includes prescription drug coverage)
| Website: | hmsa.com |
| Phone (PPO): | 1-808-948-6111 |
| Phone (HMO): | 1-808-948-6372 |
| Virtual Visits: | For 24/7 support, go here |
| COVID-19 Resources: | Coronavirus Updates |
| Download the app: | Apple Android |
Kaiser
Kaiser HMO for California, Hawaii and Washington residents only (includes prescription drug coverage)
| Website (CA/HI): | my.kp.org/Disney |
| Website (WA): | kp.org/wa |
| Phone (CA): | 1-800-464-4000 |
| Phone (HI): | 1-800-966-5955 |
| Phone (WA): | 1-888-901-4636 |
| Virtual Visits: | For 24/7 support, go here |
| COVID-19 Resources: | Coronavirus Information Vaccine Information |
| Download the app: | Apple Android |
LifeCare Personal Life Resources and Backup Care
Advice and help on a number of issues ranging from child/elder care, personal finance and more
| Website: | lifecare.com/disney |
| Phone (US): | 1-866-574-7229 |
| Phone (Outside of US): | 1-203-226-2680 |
| Download the app: | Apple Android |
MetLife Legal Plans
Group Legal
| Website: | metlife.com/info/disney/ |
| Phone (US): | 1-800-821-6400 |
| Phone (Outside of US): | 1-216-535-4395 |
| Download the app: | Apple Android |
Optum Bank
Dependent Care FSA, Health Care FSA, HRA and HSA
| Website: | Optumbank.com/disney |
| Phone (US): | 1-888-619-2118 |
| Hours of operation: | Available 24/7, excluding major holidays |
| Download the app: | Apple Android |
Orlando Health
Orlando Health Cast Advantage for eligible Central Florida residents
| Website: | orlandohealth.com/Disney |
| Phone (US): | 1-844-939-6437 |
| Virtual Visit: | For 24/7 support, go here or call 1-855-549-2235 |
| Urgent Care (call to schedule visit): | To locate the nearest in-network facility, go here or call 1-844-939-6437 |
| COVID-19 Resources: | Vaccine FAQs |
| Download the app: | Apple Android |
Partner's Federal Credit Union
Checking, savings, credit cards and loan services
| Website: | partnersfcu.org |
| Phone (US): | 1-800-948-6677 |
| Hours of operation: | Web Chat is available 8:00 a.m. - 7:50 p.m. ET, Mon-Fri |
Pharmacy for Living Well
Onsite pharmacy services for DLR Cast Members
| Website: | myclw.com/Anaheim |
| Phone: | 1-657-208-5485 |
| Download the app: | Apple Android |
Securian
Life Insurance (employee and dependent)
Call the Disney Benefits Center with any questions
| Website: | Securian.com/Disney-lifeinsurance |
| Phone (US): | 1-800-354-3970 |
| Phone (Outside of US): | 1-508-787-9902 |
Vision Service Plan (VSP)
Voluntary Benefits
Auto, Home and Pet Health Insurance, Purchasing Power
| Website: | disneyvoluntarybenefits.com |
| Phone (US): | 1-800-578-5720 |
WINFertility
Family-building benefits
| Website: | managed.winfertility.com/disney/ |
| Phone (US): | 1-833-439-1520 |
| Download the app: | Apple Android |