You or a loved one has a substance use concern

Talk with a counselor about what’s going on.

Getting things back on track is easier when you have the support of a licensed professional. You and your family members each have 10 no-cost visits per year with counselors via the Cigna Employee Assistance Program (EAP). They can offer guidance, next steps, and referrals to substance use treatment facilities in your community. Schedule an appointment by calling 1-800-952-6676 or visiting the Cigna EAP website for Disney employees and Cast MembersNote: For complex, ongoing, or urgent needs, skip the EAP and reach out directly to your medical plan provider.

For clinical support, contact your medical plan administrator.

Disney-sponsored medical plans cover outpatient and inpatient substance use treatment. Get in touch with your medical plan administrator to find out what steps to take. Please note that a referral may be required from a primary care physician.

  • Cigna: 1-800-577-7498
  • Kaiser (CA): 1-800-464-4000
  • Kaiser (HI): 1-800-966-5955
  • Kaiser (WA): 1-888-901-4636
  • HMSA (HMO): 1-808-948-6372
  • HMSA (PPO): 1-808-948-6111

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