You lose a loved one

Contact the Disney Benefits Center at 1-800-354-3970 to report the loss of your loved one.

The representative will pair you with a case manager who helps you access any available survivor benefits and make any necessary benefits changes.

Take the time you need away from work to spend with your loved ones.

Focus on family first. Disney provides bereavement leave so you can make arrangements, attend funeral services, and be present with your family.

Speak with a counselor.

This is exactly what the Employee Assistance Program (EAP) is for. Processing your loss with a licensed professional won’t take away your feelings of loss, but it can give you support as you move forward. You have up to 10 free sessions per year. Schedule an appointment by calling 1-800-952-6676 or visiting the Cigna EAP website for Disney employees and Cast Members.

You may need extra mental health support.

All of our medical plan providers have additional tools to support your mental health. Contact your provider to learn what’s available.

  • Cigna: 1-800-577-7498
  • Kaiser (CA): 1-800-464-4000
  • Kaiser (HI): 1-800-966-5955
  • Kaiser (WA): 1-888-901-4636
  • HMSA (HMO): 1-808-948-6372
  • HMSA (PPO): 1-808-948-6111

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